Customer Replaceable Units Offering
Oracle Hardware is made up of FRU – Field replaceable Units and CRU – Customer Replaceable Units. Either Oracle or your FDP partner will replace the FRU as long as the equipment is on support – but you have to replace the CRU’s.
ETS can offer a CRU service at minimal cost – as long as the FDP contract is with ETS. You do not have to worry about replacing parts yourself – ETS will manage the complete process.
Value Added Services offered are: